An effective manager of people in the workplace understands that an essential aspect of effective leadership is recognizing individual strengths and weaknesses and harnessing character and personality traits for maximum efficiency. For example, introverted people require a unique, patient approach. The most effective way of managing introverts must include a healthy respect for time and space. Introverts are typically quieter and more methodical in their approach to tasks. Understanding this and providing the necessary scope in the workplace will ultimately harness their most significant potential. Due to their inherently quiet, reserved nature, introverts are often

Read More

As organizations welcome an increasing number of Gen-Z employees, it’s imperative that they learn to embrace the evolving perspectives brought into the workplace. In addition, leaders must implement dynamic and adaptive leadership styles to match Gen-Z employees’ learning styles and expectations.Identifying (and implementing) the best leadership tactics for Gen-Z employees is critical. It makes room for influence, trust, and effective communication from leaders.So, what are the best leadership tactics for Gen-Z employees?In this article, we’ll cover some best leadership tactics to help you attract, manage, and retain Gen-Z employees.Here we go.The Best Leadership Tactics for

Read More

Reducing churn is a pertinent aspect of running a business.When operating a business, you need customers who follow through with intended purchases, frequently buy your product, and are willing to recommend it to others. Additionally, knowing how to reduce churn using SAAS customer support best practices has the potential to save your business from failing.Worry no more, we’ve got you covered. In this article, we will explore and discuss some SAAS customer support best practices to reduce churn to ensure your business is profitable and growing.Let’s get started.1. Ensure Customers Actively Use Your ProductNaturally, you want

Read More

Most employees have an innate fear of being ridiculed or judged if they share their ideas. So, they often withhold brilliant insights that have the potential to give a small business a competitive edge.That is why creating psychological safety for your team is so essential!Psychological safety is when you are able to speak, behave, and be who you are without worrying about being criticized, embarrassed, or rejected for doing so. When there is psychological safety among the employees, they trust each other without any judgment. They can make mistakes without being labeled and express their

Read More

A lot happens behind the scenes before a sale occurs, and sales operations take care of everything to ensure a smooth ride. Overlooking that department can make your company lose money.So, what are the best practices to ensure sales ops miss no opportunities?Sales operations must set realistic goals, streamline the sales process, and seek ways to improve. Adopting new technology and implementing an accountability system helps them achieve their goal as long as there's strong leadership in place. A structured department boosts productivity.Best practices are there to ensure no lead goes to waste as well

Read More

The main difference between a thriving and a struggling HVAC field services business is its ability to provide excellent customer service. In addition, successful businesses implement best practices to streamline operations with fast and efficient automated workflows. Field service management best practices that will keep your HVAC business efficient includes automating all core business functions with a cloud-based FSM software solution. Other best practices are maintaining equipment, sharing customer surveys, and rewarding loyal customers. Keeping track of several technicians working in various locations with expensive equipment using an outdated paper-based system is not for the

Read More

Body language plays a critical though often neglected role in managerial performance and outcomes. So, how can managers enhance their influence and be more effective leaders through the strategic use of body language?Managers can be more influential by using body language cues like an upright posture, eye contact, calm vocal tone, and controlled facial expressions. These bodily signals improve the manager’s influence because they convey vital leadership qualities like confidence, competence, power, and empathy.Strategic awareness and application of bodily communication can dramatically improve the level of influence managers have within and outside of their organization.

Read More

American businesses lose more than 40 billion dollars to inventory shrinkage. In other words, that issue could bankrupt your business if you don’t keep it under control. So, what are the best practices in inventory management to minimize shrinkage? To minimize shrinkage, employers should adopt vetting and security measures to reduce employee theft and human error. Scheduled and surprise audits help deal with this issue the same way educating employees and splitting inventory responsibilities does. Inventory issues happen for a lot of reasons, so attacking this problem from multiple angles is vital for your business.

Read More

That was GCA year 1, before becoming a multi-million dollar operation, operating out of a rented house. Circa 2012. Trucks backed into the retaining ditch (loading was actually quite easy). Stock pile of aluminum on the side. The ‘parking lot’ was vacant lot up the road. How we ever ‘made it’ is beyond me. We operated the first 2 years our out of that house, and grew to close to 20 people reporting to work at said house before we actually got cease & desist orders from code enforcement (lol). While it was initially cost

Read More

As a business owner in the service industry, do you experience pain points such as miscommunication, mixed-up schedules, and fully booked technicians? With a large customer base, there are times you don’t have enough staff to dispatch. Sometimes the reason isn’t that you lack technicians, but the job orders weren’t efficiently scheduled. Aside from scheduling, there are also times you encounter issues that can’t be solved quickly because you had to locate where it went wrong in your complex process. There is a way to organize and manage your business better, but it won’t be

Read More