Field Service Management Software Reviews for 2019

By: Corey Philip | Updated: March 2, 2019

As a business owner in the service industry, do you experience pain points such as miscommunication, mixed-up schedules, and fully booked technicians? With a large customer base, there are times you don’t have enough staff to dispatch. Sometimes the reason isn’t that you lack technicians, but the job orders weren’t efficiently scheduled. Aside from scheduling, there are also times you encounter issues that can’t be solved quickly because you had to locate where it went wrong in your complex process. There is a way to organize and manage your business better, but it won’t be

Skilled Labor Shortage – Causes and Potential Solutions

By: Corey Philip | Updated: August 14, 2018

The AGC recently reported that 8 out of 10 contracting companies have experienced issues with finding skilled workers to fill important positions. Moreover, the same report showed that 56% of contractors have concerns about their workers having the training required to complete skilled labor. It seems that the United States faces its largest skilled worker shortage since 2016, and it’s not the only country that faces such issues. Of course, if you’re a trades business owner, you already knew that — you’ve felt the pain. The UK has experienced similar difficulties, mostly because of poor

Master These 4 Points of Contact For Radically Happier Customers

By: Corey Philip | Updated: July 10, 2018

https://www.youtube.com/watch?v=LhaHf7BjSGU&feature=youtu.be IN THIS VIDEO, COREY PHILIP TALKS ABOUT HOW TO TURN YOUR CUSTOMERS INTO RAVING FANS BY: Focusing on the 4 main customer touch points First call |Phone or Frontline Reps The call a day before the scheduled appointment | Reps Greetings at the front door | Crew Completion walkthrough or ask | Crew or Manager FULL TRANSCRIPT: Hey, everyone! It’s Corey, here and in this show I wanted to go through a few points of contact that will lead to a much happier customer. So, do keep in mind all your projects, no matter

The Success Formula For Trades Business Entrepreneurs

By: Corey Philip | Updated: June 29, 2018

No service business starts off ‘successful’. No matter how much planning and preparation go into it, the day you go into business, you’ll run into challenges that make you question every piece of your plan. There will be frustration, and confusion, sleepless nights, and lost family time. What Makes Business Owners Successful I’ve achieved a moderate level of success in my service business. There are systems in place to make sure customers are happy and revenue is earned. The company has built a solid reputation and has a marketing system that pulls in customers. Most

How To Handle The Stress Of A Growing Service Business

By: Corey Philip | Updated: June 26, 2018

https://youtu.be/4V6-FrJfGRI IN THIS VIDEO, COREY PHILIP TALKS ABOUT: The most common stressors of a growing service business and the practical ways to handle them. Why you need to get rid of problematic employees. Avoiding the negative effects of bad reviews. How seperating your business / personal email benefits your sanity. How to use email scheduling so you can get more done after hours, and deliver them at the optimal time. How systems and processes make your business run smoother. Why you need to focus on limited target services and how that will boost your

Are You in Touch With Customer Perspective?

By: Corey Philip | Updated: May 25, 2018

As a business owner, it’s easy to get caught up in thinking only about money. The years go by, and both projects and customers start to run together a little bit… do you recall whether you painted Janes house 2 years ago, or 5? Maybe you’ve dealt with one too many customers trying to get their money back for ridiculous reasons. Maybe you’ve taken one too many phone calls from someone who stays on the phone with you for an hour even though they aren’t actually interested in making a purchase. It’s rough, I know.

Top 6 Ways to Keep Field Service Employees Motivated

By: Corey Philip | Updated: May 22, 2018

If you’re a business owner focused on growth, you should treat every employee as an investment—after all, your employees are the reason your business runs smoothly (or not). Field service employees are worth paying attention to in particular, especially because they interact directly with your clients, in their (your client’s)homes. Consider them an even bigger investment. If your field service employees don’t delight your customers, that’s money down the drain. A customer report by Genesys Global Survey showed that 78% of customers say that competent service reps are the most important determinant of a good

7 Effective Ways to Up Your Sales Game Even If You Suck At Selling

By: Corey Philip | Updated: May 18, 2018

Sales is probably one of the trickiest jobs to master. It requires a deep understanding of the services you’re selling, the process behind it, the materials and the customer you’re serving. Then there is the frustration of dealing with customers that are unsure of what they want, or that are just trying to pull information, only to use it against you. At a glance, it may look like sales is reserved solely for the charismatic types with Don Draper DNA. But I don’t buy that at all. To prove it, I put together seven quick

A Few Big Projects or Several Small: Which is Better?

By: Corey Philip | Updated: May 4, 2018

In the quest of drilling down, and find a service to specialize in, most will contemplate whether they should take a few large projects or many smaller projects. Most contractors will naturally gravitate towards the larger scale projects. There’s more money, it gives you work for long periods at a time, you get to optimize for efficiency at one location and it’s less hassle. A window and glass company doing a multi-million dollar project for a new commercial building, can essentially camp out there. Possibly they might have a temporary office on site. At minimum

Putting Relationships In Writing – How an Employee Manual Leads to Business Success

By: Corey Philip | Updated: April 27, 2018

You can’t dispute the fact that a business is only as good as its employees. Whether you’re running retail or home service, the people responsible for your day-to-day operations will make or break your bottomline. That’s why I’m surprised more businesses don’t have employee manuals. They’re often passed off as unnecessary documents that few people ever really study, but in the truth is they can be more useful than most might think. It’s an undervalued device, and I’ve found it to be a big help in solving three big pain points: motivating my employees, promoting