Field Service Management Software Reviews for 2019

By: Corey Philip | Updated: March 2, 2019

As a business owner in the service industry, do you experience pain points such as miscommunication, mixed-up schedules, and fully booked technicians? With a large customer base, there are times you don’t have enough staff to dispatch. Sometimes the reason isn’t that you lack technicians, but the job orders weren’t efficiently scheduled. Aside from scheduling, there are also times you encounter issues that can’t be solved quickly because you had to locate where it went wrong in your complex process. There is a way to organize and manage your business better, but it won’t be

How To Handle The Stress Of A Growing Service Business

By: Corey Philip | Updated: June 26, 2018

https://youtu.be/4V6-FrJfGRI IN THIS VIDEO, COREY PHILIP TALKS ABOUT: The most common stressors of a growing service business and the practical ways to handle them. Why you need to get rid of problematic employees. Avoiding the negative effects of bad reviews. How seperating your business / personal email benefits your sanity. How to use email scheduling so you can get more done after hours, and deliver them at the optimal time. How systems and processes make your business run smoother. Why you need to focus on limited target services and how that will boost your

Top 6 Ways to Keep Field Service Employees Motivated

By: Corey Philip | Updated: May 22, 2018

If you’re a business owner focused on growth, you should treat every employee as an investment—after all, your employees are the reason your business runs smoothly (or not). Field service employees are worth paying attention to in particular, especially because they interact directly with your clients, in their (your client’s)homes. Consider them an even bigger investment. If your field service employees don’t delight your customers, that’s money down the drain. A customer report by Genesys Global Survey showed that 78% of customers say that competent service reps are the most important determinant of a good

7 Effective Ways to Up Your Sales Game Even If You Suck At Selling

By: Corey Philip | Updated: May 18, 2018

Sales is probably one of the trickiest jobs to master. It requires a deep understanding of the services you’re selling, the process behind it, the materials and the customer you’re serving. Then there is the frustration of dealing with customers that are unsure of what they want, or that are just trying to pull information, only to use it against you. At a glance, it may look like sales is reserved solely for the charismatic types with Don Draper DNA. But I don’t buy that at all. To prove it, I put together seven quick

Putting Relationships In Writing – How an Employee Manual Leads to Business Success

By: Corey Philip | Updated: April 27, 2018

You can’t dispute the fact that a business is only as good as its employees. Whether you’re running retail or home service, the people responsible for your day-to-day operations will make or break your bottomline. That’s why I’m surprised more businesses don’t have employee manuals. They’re often passed off as unnecessary documents that few people ever really study, but in the truth is they can be more useful than most might think. It’s an undervalued device, and I’ve found it to be a big help in solving three big pain points: motivating my employees, promoting

Contractors: How to Avoid Disputes

By: Corey Philip | Updated: April 27, 2018

Running a construction or repair business can be a pain in the ass, even on a good day. Even during the times your employees are up to speed, even when your clients commit to pre-agreed schedules, even when your equipment is working like it should—things happen. And when things go wrong, you can count on there being someone ready to take advantage of your moment of disadvantage. Before you know it, you’re staring down the business end of a lawsuit. This is why the best contractors are also great crisis managers. You need to think

5 Vital Systems that Every Contractor Needs

By: Corey Philip | Updated: March 20, 2018

Systems can be powerful tools that transform the way that you run your company. When put in place and followed regularly, systems can lead to smoother operations and greater profitability. They can be the key to finding your business’s weak spots and strengthening them to improve the overall health of the company. When you have a streamlined and organized way of doing things, you’ll find every aspect of the business operating more efficiently. Here’s an in-depth look at the 5 most vital systems that every contractor needs: Marketing & Sales System Yes, this one is

The Power of Creating & Using Systems in Your Business

By: Corey Philip | Updated: March 16, 2018

One of the best things that you can do for your business is create and use systems. Systems are the processes that you follow to ensure an organized, streamlined way of doing things in every aspect of the business. From bookkeeping to scheduling and everything in between, systems allow for smooth operations. They can help you identify weak areas and to improve upon the way things are done, and ultimately, they can increase profitability. Whether you’re well established or just getting your company off the ground, finding processes that work will lead you to staying

How Specializing Benefits Your Business & Your Customers

By: Corey Philip | Updated: November 4, 2017

You see them everywhere. The guys that ‘specialize’ in everything. They have advertisements for a wide range of services such as kitchen remodels, bathroom remodels, new carpet, drywall, windows & doors usually prefaced with the words “specializing in”. The problem? Their services are all mediocre, their bottom line is horrible, and they get little sleep. That’s because they aren’t actually specializing in anything; they’re generalists. What I’ve found works best for our business is to specialize in one thing and do that one thing extremely well. For my company, it’s new screen enclosures. However, it

Daily Planning For Less Frustration, Increased Productivity And Better Sleep!

By: Corey Philip | Updated: October 29, 2017

Do you ever feel overwhelmed about your workday? Maybe don’t feel like you’re getting enough done? Like there is just too much to do. You start every day with the intention of getting a lot done but next thing you know its dinner time and all you’ve done is deal with bullshit. I used to be the same way. I would come into work, think about everything that I had to do, and then it wouldn’t get done. The work day would be finished, and I would find that much of what I wanted to