You can’t dispute the fact that a business is only as good as its employees. Whether you’re running retail or home service, the people responsible for your day-to-day operations will make or break your bottomline. That’s why I’m surprised more businesses don’t have employee manuals. They’re often passed off as unnecessary documents that few people ever really study, but in the truth is they can be more useful than most might think. It’s an undervalued device, and I’ve found it to be a big help in solving three big pain points: motivating my employees, promoting

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